Privacy Policy for Totem Interactive
Effective Date: 1st September
1. Introduction
Totem Interactive ("we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.toteminteractive.in] and use our services. Please read this policy carefully to understand our views and practices regarding your personal data.
Terms and Conditions
1. Acceptance of Terms
By accessing or using the services provided by Totem Interactive, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must stop using the services immediately.
2. Changes to Terms
Totem Interactive reserves the right to change, modify, or revise these terms at any time. Continued use of the service after any changes implies your acceptance of the updated terms. It is your responsibility to check for updates regularly.
3. Intellectual Property
All content on the website, including but not limited to text, graphics, logos, images, and software, is the intellectual property of Totem Interactive or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access and use the content for personal, non-commercial purposes only.
4. User Conduct
You agree not to use our services for any unlawful or prohibited activities, including but not limited to:
- Violating any laws, regulations, or third-party rights.
- Engaging in fraud or malicious activities such as hacking or spreading viruses.
- Misrepresenting yourself or the content you submit.
5. Limitation of Liability
Totem Interactive will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
6. Disclaimer of Warranties
Totem Interactive provides the services "as is" without any warranties, express or implied. We do not guarantee that the services will be uninterrupted or error-free, nor do we make any guarantees about the accuracy, reliability, or quality of the content.
7. Governing Law
These terms and your use of the services shall be governed by and construed in accordance with the laws of Indian Jurisdiction. Any legal action or proceeding arising from these terms shall be brought exclusively in the courts of Indian Jurisdiction.
2. Information We Collect
2.1 Personal Data:
We may collect personal data that you voluntarily provide to us when you register on our website, interact with our platforms, or communicate with us. This includes but is not limited to:
- Name
- Email address
- Phone number
- Payment information (if applicable)
2.2 Non-Personal Data:
We also collect non-personal data automatically when you interact with our website, including:
- IP addresses
- Browser type and version
- Time zone settings
- Interaction data (e.g., clicks, page views)
- Device information
2.3 Sensitive Data:
In certain cases, we may collect sensitive personal data such as location data, biometric information, or other data as necessary for providing specific services. This data will be collected with explicit consent where required.
3. How We Use Your Information
3.1 Service Delivery:
We use your personal data to deliver our services, manage your account, provide customer support, and process transactions.
3.2 Personalization:
Your data helps us to personalize your experience, including tailoring content, recommendations, and offers based on your preferences.
3.3 Marketing and Communications:
With your consent, we may use your data to send you promotional materials, newsletters, or other communications related to our services. You may opt-out of such communications at any time.
3.4 Analytics and Improvement:
We analyze non-personal data to improve our website, understand user behavior, and enhance the functionality of our services.
3.5 Legal Compliance:
We may process your data to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights or the rights of others.
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers:
We may share your data with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are obligated to maintain the confidentiality of your data.
4.2 Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred as part of that transaction.
4.3 Legal Obligations:
We may disclose your personal data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Payments, Refunds, and Cancellations
5.1 Payments:
All payments made through Razorpay are securely processed. Totem Interactive does not store any payment information like card details or UPI IDs on our servers. Razorpay handles all payment transactions, and their privacy policy is applicable when processing your payments.
5.2 No Refunds:
All sales are final. Totem Interactive does not offer refunds for any services purchased. By making a purchase, you agree to this no-refund policy. If you have any concerns or issues with the service, please contact us to discuss potential resolutions.
5.3 Cancellations:
If you need to cancel a service, please contact us as soon as possible. Cancellation requests must be made within 24 hours of the service order. Depending on the stage of the service, we will determine if a cancellation is possible.
5.4 Disputes:
In case of any disputes regarding payments, please reach out to us at Support@toteminteractive.in. We will work to resolve any issues in line with our policies and the terms agreed upon during the service purchase.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States and India. We ensure that such transfers are conducted in accordance with applicable data protection laws and that your data is adequately protected.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal data. This includes encryption, secure servers, and regular security audits. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
8. Your Rights
8.1 Access and Correction:
You have the right to access the personal data we hold about you and request corrections if necessary.
8.2 Deletion and Restriction:
You may request the deletion of your personal data or restrict its processing under certain conditions.
8.3 Data Portability:
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
8.4 Opt-Out:
You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the email.
To exercise these rights, please contact us at Info@toteminteractive.in.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data and enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our [Cookie Policy].
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on this page and updating the effective date above.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Totem Interactive
4RPM+42G, Fun Cinemas Lane,
Shri Krishna Complex, KL Walawalkar Marg,
Corner of New Link Rd, Veera Desai Industrial Estate,
Andheri West, Mumbai, Maharashtra 400053
Phone: +91 961970223
Email: Info@toteminteractive.in